Hi, I have been an active Delta Exchange user and received emails from compliance team to submit financial information (bank statements, ITRs) etc. I am typically active on the application in mobile or desktop, the compliance team opened up a ticket for the same and not even once did I receive any notifications around the same, which is so unfair. Now given I missed the timeline no communication from the team and they directly block my trading account/ deposit/withdrawl without any heads ups. In the mail they mention if I can provide these details by 14th of July they will unblock my account. I provided all the required details 2 days back and there hasn’t been any update.
I have been saving up this month for a major expense that was upcoming around medical expenses and now cannot even access the funds. If I would have known wouldn’t have kept my hard earned money in the Delta account.
is there anybody who can help me navigate this. I am now scared for the hard earned money I had saved up, there has been absolutely no update from compliance team just the fact that they are going through documents and need 24-48 hours more has been a constant communication.