INR withdrawals stuck 4-5 days in manual audit — High volume account

Crypto Markets Discussion
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Hi Delta team,

I need to flag something that’s become a serious problem: the manual audit process on INR withdrawals.

When a withdrawal gets flagged for manual audit, it sits for 4 days. That’s where mine are stuck right now. As someone doing $5mn+ in daily volume on your platform, sitting helpless while my own funds are locked in a review queue is honestly unacceptable. There’s no visibility, no ETA, no way to expedite through support, just waiting.

I understand some withdrawals need extra scrutiny. But these are INR transfers to my own verified, KYC-linked bank account. the same account my deposits come from. The checks involved are exactly the kind of rule-based checks other platforms run programmatically in minutes. Even genuinely flagged cases clear in hours elsewhere, not days. If your systems can match orders in microseconds, an INR payout to a verified bank account shouldn’t need a week of human review.

I’d like two things:

  1. My pending withdrawals released or at least a concrete ETA today.
  2. An honest answer on whether automating these audit checks is on your roadmap, and when.

Please escalate this to whoever owns the withdrawal/ops process. Sharing support ID for reference 441326.

Thanks

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@aditya @Pranay_G Please check this if you can.
@pankajbalani For your visibility.

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But i heard and used it the withdrawal comes within a 24hrs. Is it big amount of taking time? I don’t think so they have each and everything under KYC.